Blog Detail

Welcome to our Blogs, where you can embark on a visual journey through the heart of Capnis. Here, we invite you to explore the essence of our brand, from our humble beginnings to the vibrant tapestry of our present-day achievements.

Download Now
Image name

Better incident response for SRV

Posted on: 20 Nov, 2020

Improving incident response for the service desk is essential for minimizing downtime, resolving issues efficiently, and enhancing user satisfaction. Here are several strategies to achieve better incident response:

  1. Implement Clear Incident Prioritization:

    • Establish a clear incident prioritization framework based on factors such as impact, urgency, and business criticality. This helps service desk agents prioritize incidents effectively, ensuring that critical issues are addressed promptly.

  2. Define Standard Operating Procedures (SOPs)
    • Develop standardized operating procedures for incident response, outlining step-by-step instructions for identifying, categorizing, and resolving incidents. SOPs ensure consistency and efficiency in incident handling, even during high-pressure situations.

Image name

Discover how the world works withSRV Desk.

At Capnis, we strive  to deliver high-performance applications focused on the user experience.We promise you the support you need to guarantee the success of this important transition across the board. 


Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports with our experienced professionals.

"The design is not just what it looks like. The design is how it works".