FAQ Frequently Asked

Welcome to our FAQ section, where we address some of the most common inquiries about Capnis and our products/services. If you have a question that isn't answered here, feel free to reach out to us


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Frequently Asked Questions.

A service desk is a centralized point of contact for users to seek assistance with IT issues, technical problems, or requests for services within an organization.

ITSM is the overarching discipline of managing IT services, while ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for implementing ITSM.

Service request management deals with handling user requests for IT services or information, such as software installations, access requests, or hardware procurement.

ITSM helps organizations improve service quality, enhance efficiency, reduce costs, mitigate risks, ensure compliance, and align IT services with business objectives.

Configuration management involves maintaining an accurate and up-to-date record of all configuration items (CIs) in the IT infrastructure and their relationships to support effective change management and incident resolution.

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