Frequently Asked Questions.
What is a service desk?
A service desk is a centralized point of contact for users to seek assistance with IT issues, technical problems, or requests for services within an organization.
What is the difference between ITSM and ITIL?
ITSM is the overarching discipline of managing IT services, while ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for implementing ITSM.
What is service request management?
Service request management deals with handling user requests for IT services or information, such as software installations, access requests, or hardware procurement.
How does ITSM benefit organizations?
ITSM helps organizations improve service quality, enhance efficiency, reduce costs, mitigate risks, ensure compliance, and align IT services with business objectives.
What is configuration management?
Configuration management involves maintaining an accurate and up-to-date record of all configuration items (CIs) in the IT infrastructure and their relationships to support effective change management and incident resolution.