ITSM

ITSM, or IT Service Management, is a set of practices for managing and delivering IT services to meet the needs of an organization. It involves the design, delivery, management, and improvement of IT services that support the business processes.

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ITSM ITSM

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IT Service Management (ITSM) encompasses a comprehensive set of practices aimed at efficiently managing and delivering IT services to meet the unique needs of organizations. At its core is the ITIL framework, or IT Infrastructure Library, which offers a structured approach to ITSM. This framework divides the IT service lifecycle into stages such as Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI).

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Multi-tenant

Multi-tenant architecture is design where a single instance of the application serves multiple tenants or customers. Each tenant operates within its own isolated environment, with its data, configurations, and settings segregated from other tenants. This architecture allows a service provider to offer NMS capabilities to multiple clients while ensuring data privacy, security, and customization for each tenant.

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Multi-Instance

A multi-instance setup refers to the capability of running multiple independent instances of the NMS software on a single server or across multiple servers. Each instance operates as a separate entity with its own set of configurations, data, and monitoring tasks, providing distinct management capabilities for different network segments or environments.

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Request Management

Request Management is a pivotal component of ITSM, focusing on efficiently handling and fulfilling user requests for IT services.

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Incident Management

Incident Management is a fundamental aspect of ITSM that focuses on swiftly and effectively addressing disruptions or incidents that impact the normal operation of IT services. 

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Problem Management

Problem Management is a critical component of ITSM that focuses on identifying and addressing the root causes of recurring incidents to prevent them from happening again. 

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Change Order Management

Change Order Management is a vital component of ITSM that focuses on the controlled and systematic handling of changes to the IT infrastructure, services, or any other components within an organization's technology environment.

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Issues Management

The process of Issues Management involves a systematic approach to capturing, analyzing, and resolving problems that arise during the course of IT service operations. 

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Service Level Agreement (SLA) Management

SLAs are formal agreements that outline specific commitments related to the quality, availability, and responsiveness of IT services. 

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Integration

Integration of various communication and directory services, such as email, WhatsApp, SMS, and Active Directory, is essential for creating a seamless and efficient IT environment

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ITSM

ITSM, or IT Service Management, is a set of practices for managing and delivering IT services to meet the needs of an organization. It involves the design, delivery, management, and improvement of IT services that support the business processes.

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This is an example description for this item.

A service desk is a centralized point of contact for users to seek assistance with IT issues, technical problems, or requests for services within an organization.

ITSM is the overarching discipline of managing IT services, while ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for implementing ITSM.

Service request management deals with handling user requests for IT services or information, such as software installations, access requests, or hardware procurement.

ITSM helps organizations improve service quality, enhance efficiency, reduce costs, mitigate risks, ensure compliance, and align IT services with business objectives.

Configuration management involves maintaining an accurate and up-to-date record of all configuration items (CIs) in the IT infrastructure and their relationships to support effective change management and incident resolution.

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John

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Kayal

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ITSM

₹ 12000 ₹25000
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ITSM

₹ 18000 ₹25000
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ITSM

₹ 24000 ₹25000
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